Frequently Asked Questions
Have Questions? We've Got Answers!
Returns
What is the return policy?
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 7-14 business days to process your refund before it appears in your bank account.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Payments
What payment methods do you accept?
We accept Bank Transfer & Cash On Delivery. Please note that the available payment methods may change depending on your region.
Do you offer cash on delivery?
We currently offer cash on delivery in United Arab Emirates